1.How do i provide measurements?
Please see our measuring guide and make sure you are happy with your measurements faq.. our makers rarely make mistakes and only make to the given meaurement.
2.Can these tutus be made for children?
Absolutley..yes they can. We make all the tutus in child size. The price is the same though.
4.What about Duty Charges?
If your answer is not answered her ..then please use the contct form in the contact us form. We endeavour to answer all quetions quickly.
3.How can I contact you?
We are not responsible for any duty charges. We ship all round the world and each country has different rules on custom duty. You need to check. If duty is chargeable then the shipping company will let you know before the tutu is delivered.
If the duty remains unpaid the tutu will be returned to China..we accept no responsibility for this event happening.
Please keep an eye on your tracking if it’s provided to you.
5.What is your returns policy?
All tutus are made especially for each dancer, using the measurements provided. As such the tutus are non returnable if tutu doesnt fit. Mistakes in the sizing are extremely rare and if the tutu doesnt fit ..it will usually be down to the measurements provided or a change in the size of the dancer since measuring!
If it can be proved the dress has been made to the wrong measurements or the dress is faulty then we will refund after the tutu is returned in an unworn state. Buyer retuns to the uk at own cost.
6.How long is delivery?
Once we have all your details, measuremnts and payment we initiate the order. The tutus are hand made and take between 3-6 weeks.
If you have an important performance then please let us know of any critical dates and we will do our best to meet this.
We never guarantee delivery dates and accept no liability for missed performances.
Please order in good time.
We can sometimes rush through an order..please enquire
7.How is the tutu delivered?
We use a variety couriers and postage services. The tutus are delivered from China straight to your door. The tutu comes folded inside out with the petals incasing the leotard. In May or may not be in a box.
8.Does the Tutu have hoops?
It depends.some are stiff tulle and graduated in its cut to give a perfect pancake that is comfortable to wear and easy to store. Other tutus are the same but with a flexible hoop.
9.I wasnt in to sign for my delivery
If you were not in to accept your delivery..then you must contact The courier or postal service straightway and arrange for a further delivery.
Certain courier companies will return the tutu to china after 3 failed attempts.
We do not accept liability for this, please keep an eye on failed delivered messages….this is your responsibility
10.How do I pay?
You can pay using Paypal. The check out will take you to the paypal site. The prices are in sterling but you can pay in any currency using Paypal. You do not need a paypal account to pay either.
Paypal is extremely secure, we do not hold any of your payment details..this is all done with paypal. They also protect your rights when purchasing.
